At jivanvrit.com, we are committed to ensuring transparency, quality, and respect for our readers, contributors, and partners. In compliance with applicable laws in India, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, this Grievance Redressal Policy outlines the mechanism for raising concerns, complaints, or grievances regarding any content, services, or operations published on our platform.
2. Scope
This policy applies to all users, visitors, and contributors interacting with jivanvrit.com. You may raise a grievance if you believe that any content published on the platform:
- Violates any applicable laws or statutory regulations in India.
- Infringes upon intellectual property rights, copyright, or trademark.
- Contains defamatory, obscene, or harmful material.
- Violates our privacy standards or terms of service.
3. Grievance Redressal Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Officer are provided below:
- Name / Designation: Grievance Officer, jivanvrit.com (जीवनवृत्त पत्रिका)
- Contact Email: jivanvrit@gmail.com
- Mailing Address: Naihati Shyamashree Pally, Kolkata Metropolitan Area, PIN-743165, West Bengal, India
4. Procedure for Filing a Grievance
If you wish to register a complaint, please send a written communication via email to jivanvrit@gmail.com containing the following details to facilitate a prompt investigation:
- Complainant Details: Full name, address, telephone number, and valid email address.
- Specific Content Identification: Clear identification of the content in question, including the exact URL or title of the article/page on jivanvrit.com.
- Nature of Complaint: A comprehensive description of the grievance, specifying how the content violates legal provisions, intellectual property rights, or platform guidelines.
- Supporting Evidence: Relevant documentary evidence, proof of ownership (in case of copyright claims), or legal backing supporting the grievance.
- Declaration: A signed or digitally affirmed statement declaring that the information provided in the complaint is accurate, true, and complete, and that you have a good-faith belief that the disputed use is unauthorized or unlawful.
5. Timeline for Resolution
- Acknowledgment: We will acknowledge receipt of your grievance within forty-eight (48) hours of receiving the complete complaint.
- Redressal / Disposal: We will endeavor to resolve and dispose of the complaint within fifteen (15) days from the date of receipt, subject to the complexity of the inquiry and verification of facts.
6. Governing Law and Jurisdiction
This policy and any disputes, controversies, or claims arising out of or in connection with jivanvrit.com shall be governed by and construed in accordance with the laws of India.
Any legal dispute, action, or proceeding arising under or relating to this policy or the operations of jivanvrit.com shall be subject to the exclusive jurisdiction of the Hon’ble High Court at Calcutta (Kolkata High Court).
7. Updates to This Policy
We reserve the right to modify, amend, or update this Grievance Redressal Policy at any time to align with regulatory amendments or operational changes. Readers are advised to check this page periodically for the latest updates.